Frequently Asked Questions
At Cozy Panda, your satisfaction is our top priority. Should you have queries that aren't addressed here, don't hesitate to reach out at info@mycozypanda.com or through our contact form. We're committed to replying to all inquiries within 24 business hours.
Each piece is uniquely crafted upon order, generally taking 2-3 business days to prepare. Following this, the estimated delivery period is between 3-8 business days. Note, these timelines are separate and the latter begins after the former. Please be aware, these are estimated timeframes and unexpected delays can occur.
For a comprehensive timeline, combine our preparation window of up to 3 business days with the delivery estimate of 3-8 business days based on your chosen shipping method. This will give you a good approximation of when to expect your order.
Occasionally, packages are marked delivered prematurely. If your order is missing, wait an additional 2 business days. If it still hasn't arrived, please contact us or your local postal service for further assistance.
All orders are dispatched from the production facility in the U.S., ensuring quality and prompt delivery.
Our rapid processing means changes or cancellations are challenging once an order is in production. If you need to make an immediate adjustment, contact us within a couple of hours post-order, though we can't guarantee changes can be made.
Should you need to alter the shipping address, reach out to us at your earliest convenience with the correct details. We'll endeavor to accommodate your request before the order ships.
We accept returns and exchanges on non-customized, full-priced items within 14 days of delivery. Customers cover return shipping costs, and initial shipping fees are non-refundable. For orders with free shipping, our incurred shipping cost will be deducted from your refund. Note, personalized and made-to-order products are final sale and cannot be returned or exchanges.
To expedite order processing, we don't issue design proofs. However, you can review all available design options on our website prior to purchase.
Sign up for our mailing list via our website to receive promotions directly. A discount code for your first order will greet you upon subscription.
Yes, orders exceeding $75 are eligible for free shipping within the contiguous U.S. For international orders, shipping fees will be calculated at checkout.
We welcome payments via PayPal, Apple Pay, Google Pay, and all major credit cards.
Currently, we're unable to provide rush processing. Processing times for non-personalized items are shorter, while personalized products require 3-5 business days. Without rush processing available, we cannot promise a specific delivery date.
